Privacy Policy

Pest Worx Ops is a private, internal work app for Pest Worx SA ("we", "us"), a pest control business operating in South Africa. Pest Worx SA is the responsible party (data controller) for the information handled in this app. The app is built and maintained on our behalf by Jodevelops, acting as our technical service provider (operator).

The app is not a consumer product. Accounts are created by a Pest Worx SA administrator for owners, office staff and pest control staff members only. Members of the public cannot register.

About staff members who use the appName and surname, email address, mobile number, optional profile photo and short bio, your role in the app (administrator or staff member), notes you add to jobs, and sign-in and activity records needed to keep the account secure.

About Pest Worx SA clientsOur staff capture client details in order to schedule and carry out work: name and surname, company name, contact number, email address, service address, the services requested, appointment date and time, and job notes or treatment report requirements. This information is captured from telephone, WhatsApp or email enquiries made to Pest Worx SA.

We do not collect payment card details in the app, and we do not track your location in the background.

We use information to run the business: creating and managing bookings, assigning jobs to staff members, sending appointment reminders, contacting clients to confirm appointments or thank them after a service, keeping a service history for each client, and keeping accounts secure. We do not use information for advertising, and we do not sell it.

Staff members receive in-app alerts and push notifications about jobs assigned to them and upcoming appointments. You can switch push notifications off at any time in your device settings. Clients receive booking confirmations and follow-up emails or WhatsApp messages sent by our staff in connection with their booking.

We share information only with service providers who help us operate the app, and only as far as they need it:

• our hosting and database provider, which stores the app's data;
• our email delivery provider, which sends the app's emails;
• our push notification provider, which delivers alerts to staff devices;
• Jodevelops, which maintains and supports the app for us.

We may also disclose information where the law requires it. We never sell or rent personal information, and we do not share it with advertisers or data brokers.

Staff account information is kept for as long as the person has an account with us. Client and booking records are kept as business records for as long as we need them to serve the client, to honour guarantees and follow-up treatments, and to meet our legal, tax and insurance obligations — generally up to five years after the last service, unless a longer period is required by law.

Access to the app requires an individual account and password. Data is transmitted over encrypted connections and stored with database-level access rules so that staff members can only see the jobs and client details they need for their own work. Administrator functions are restricted to administrator accounts. No system is perfectly secure, so please keep your password private and tell us immediately if you think your account has been used by someone else.

You can delete your Pest Worx Ops account, and the personal information linked to it, at any time from inside the app:

1. Open the Pest Worx Ops app and sign in.
2. Tap Settings in the bottom navigation bar.
3. Scroll to the bottom, to Delete my account.
4. Tap Delete my account, type DELETE and enter your password.
5. Tap Delete permanently.

What is deleted immediatelyYour login and password, so you can no longer sign in; your profile information (name, phone number, profile photo, bio); your role in the app; your in-app notifications; and any pending password reset links. Jobs still assigned to you are released so another staff member can take them over.

What is kept, and whyBookings, client records and completed service history remain as Pest Worx SA business records, because they belong to the business and to its clients rather than to an individual staff member, and because we must keep them for guarantees and for legal, tax and insurance purposes. These records are retained for the period described in section 6 and no longer identify you personally.

If you are the only administrator on the account, deletion is blocked until another administrator has been added, so that the business is not locked out of its own records.

If you cannot access the appEmail info@pestworxsa.co.za from the email address on your account and ask us to delete it. We will action the request within 30 days. Clients of Pest Worx SA may use the same address to ask us to delete the personal information we hold about them, subject to the record-keeping obligations described in section 6.

Under the Protection of Personal Information Act, 2013 (POPIA) you may ask us to confirm what personal information we hold about you, to correct it if it is wrong, to delete it where we are not required to keep it, and to explain how we use it. You may also object to processing in certain circumstances. Send any request to info@pestworxsa.co.za. If you are not satisfied with our response, you may complain to the Information Regulator of South Africa.

The app is a workplace tool for adults. We do not knowingly create accounts for, or collect information from, anyone under 18.

We may update this policy from time to time. The date at the top of the page shows when it last changed. Material changes will be communicated to staff members through the app.

Pest Worx SA
Email: info@pestworxsa.co.za
Website: pestworxsa.co.za
App developer and operator: Jodevelops

See also our Terms & Conditions.